LiveVox Continues to Scale Its Channel Program, Hires Industry Veteran MeiLee...
LiveVox will benefit from Ms. Langley’s global channel experience and her proven track record of building award-winning and industry-recognized channel marketing teams and partner programs from the...
View ArticleHodusoft introduces Zendesk CRM integration to Contact Center Software
India-based unified communications software maker HoduSoft today announced its contact center software HoduCC's integration with popular customer relationship management (CRM) system Zendesk.read more
View ArticleBUSINESS AND TECHNOLOGY INSIGHTS Transforming CX with Smart Virtual Assistants
Increasingly, traditional call centers are falling short in providing the level of service today’s customers demand. Customers have to contend with long wait times and multiple calls for their queries...
View ArticleVerint Wins Multiple Globee Gold Awards for Excellence in Driving Customer...
MELVILLE, N.Y., November 11, 2021 – Verint ® (Nasdaq: VRNT), The Customer Engagement Company ä , announced today that several solutions within its Customer Engagement Cloud Platform ä earned Gold...
View ArticleEnterprises in Europe and the U.K. Turn to Contact Center-as-a-Service...
LONDON--( )-- Enterprises across Europe and the U.K. are turning to contact center-as-a-service (CCaaS) providers to address dramatic changes in customer buying and communication behavior prompted by...
View ArticleDPH Shares Thanksgiving COVID-19 Testing, Vaccine Closures and Safe Gathering...
DOVER, DE (Nov. 18, 2021) – The Division of Public Health (DPH) is sharing anticipated closures related to COVID-19 testing and vaccination sites, as well as recommendations for holding a safe...
View ArticleNokia and UTS open the door to a 5G future with new research facility
Nokia and University of Technology Sydney (UTS) welcomed the Hon. Paul Fletcher, Minister for Communications, Urban Infrastructure, Cities and the Arts to officiate the opening of the 5G Futures Lab at...
View ArticleWorkers Concerned That Workplace Freedom Will Disappear in 2022 According to...
The survey also revealed that if forced back into the office, 1 out of 3 Americans will leave their job. In fact, 52% of workers said they’d rather wash their dishes and 40% said they’d rather clean...
View ArticleSangoma Awarded 2021 TMC Labs INTERNET TELEPHONY Innovation Award
MARKHAM, ONTARIO, November 16, 2021 – Sangoma Technologies Corporation (“Sangoma”) (TSXV: STC), an industry leader in delivering cloud-native Communications-as-a-Service solutions for businesses of all...
View ArticleNEC's Newly Integrated UNIVERGE BLUE CONNECT & ENGAGE Elevates Customer...
Integration of NEC's Unified Communications - Contact Center as a Service (UCaaS ® CCaaS) into one seamless cloud solution – merging User Experience (UX) efficiency with Customer Experience (CX)...
View ArticleLiveVox to Sponsor Customer Contact Week as The Contact Center Industry...
The Company will showcase their platform of pre-integrated out-of-the-box solutions that delivers a superior customer and agent experience for contact centers.read more
View ArticleVerizon powers NORAD Tracks Santa for the 19th consecutive year
BASKING RIDGE, N.J. - The stockings are hung by the chimney with care as children around the world eagerly await the arrival of Jolly Old Saint Nick from the North Pole on Dec.read more
View ArticleSleigh Bells are Ringing, Santa is Coming and Avaya is Helping You Track His...
Raleigh-Durham, N.C.– December 20, 2021 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced its Avaya OneCloud™ contact center...
View ArticleWinter weather impacts - what to know if you're flying on Alaska Airlines
SEATTLE , Dec. 29, 2021 / / -- Winter weather, displaced crew members and aircraft, and the continued impact of the omicron variant on staffing levels are converging to cause more canceled and delayed...
View ArticleSangoma Placed #1 in the Years Top Mergers & Acquisitions in the Channel
MARKHAM, ONTARIO, January 5, 2022 – Sangoma Technologies Corporation (“Sangoma”) (TSX: STC; NASDAQ: SANG), an industry leader in delivering cloud-based Communications-as-a-Service solutions for...
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